UNDERLACED™ ContourEase Faja (Buy 2, Get 1 FREE Best Deal)

Material: Nylon, Spandex

Colors: Black, Apricot

Sizes: S, M, L, XL, XXL, XXXL

Thickness: Thin

Closure: Hook-and-eye design

PROCESSING TIME

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

SHIPPING TIME

We currently offer FREE standard shipping within the United States.

• Standard Delivery : Ships in 1 to 3 working days and Transit Time takes additional 5-10 working days.
• Deliveries are typically made Monday to Friday between 8.00 am - 6.30 pm.
• Working days are: Monday to Friday (and don't include public holidays or weekends).
• We do not ship the orders on weekends or holidays.

Please note that shipping times are estimates and may vary depending on:

• carrier delays
• weather conditions
• holiday seasons
• customs or logistics disruptions

SIZING RESPONSIBILITY

Please carefully review our size chart before placing an order. UNDERLACED is not responsible for incorrect sizing chosen by the customer. Because sizing preferences may vary from person to person.

If you are unsure about sizing, please contact us before ordering.

TRACKING YOUR ORDER

Once your order has been shipped, a tracking number will be sent to your email address. Tracking updates may take a few days to appear after shipment.

LOST OR DELAYED PACKAGES

• Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
• All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement.

INCORRECT SHIPPING INFORMATION

Please ensure that your shipping address is entered correctly at checkout. UNDERLACED is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping information, please contact us as soon as possible at:

• support@under-laced.com

ORDER CHANGES & CANCELLATIONS

Orders may only be modified or canceled within 12 hours after placing the order. Because our products are processed quickly through our fulfillment partners, orders that have already entered processing or shipment cannot be canceled.

RETURNS

At UNDERLACED, we want you to feel confident and comfortable with your purchase. Due to the intimate nature of products, we ask customers to carefully review our return guidelines below.

1. Eligibility for Returns

We accept returns only for items that meet all of the following conditions:

• Item is unused, unworn, and unwashed
• Item is in its original packaging
• Tags and hygiene protections are intact
• Return request is submitted within 3 days of delivery
• Item is not damaged due to misuse or improper handling

For hygiene and safety reasons, we cannot accept returns for items that have been:

• worn
• stretched
• washed
• stained
• perfumed
• damaged after delivery

Non-Returnable Items. The following items are non-returnable and non-refundable:

• Used shapewear or fajas
• Final sale or clearance items
• Gift cards
• Items marked as non-returnable
• Products with removed tags or hygiene seals

2. Video Documentation

To protect both our customers and our business, UNDERLACED requires a complete and unedited video recording when opening the package for any damaged, defective, missing, or incorrect item claims.

The video must clearly show the following:

• the sealed package before opening
• the shipping label
• the full unpacking process
• the condition of the item upon opening

Claims submitted without proper video documentation may not be eligible for refunds, replacements, or return approvals. For security and verification purposes, photos alone may not be sufficient for certain claims.

3. Damaged, Defective, or Incorrect Items

Please email us within 48 hours of delivery at support@under-laced.com in you received the a damaged item, defective product and/or incorrect item.

In your email, please indicate and attach your order number and clear video documentation.  We will review the issue and provide a replacement or refund if approved.

4. Return Shipping Cost Policy

Customers are responsible for all return shipping costs unless the item received is confirmed to be defective, damaged, or incorrect. Original shipping charges (if applicable) are non-refundable.

·    Return shipping fees, customs fees, duties, taxes, and any additional carrier charges associated with returning the item are the responsibility of the customer.

    We recommend using a reliable courier service that provides tracking information and delivery confirmation. Otherwise, UNDERLACED is not responsible for lost return shipments, delayed returns, packages damaged during return transit, and returns sent without valid tracking information.

·       For approved defective or incorrect item claims, UNDERLACED may provide a replacement, refund, or cover return shipping costs after review of the submitted evidence.

·    Please note that shipping costs may vary depending on the courier and the customer’s location. We encourage customers to review shipping fees with their chosen carrier before sending a return package.

·         All return requests must be approved by our support team before the item is shipped back. Unauthorized returns may not be accepted or processed.

·      If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees, which will be taken out of any eligible refunds after the package is returned to us.